Key Factors for Evaluating the Capability of a Car Rental Company

1. Reputation and Experience

Reputation is reflected through:

• Years of operation in the industry

• Customer reviews (Google Review, Fanpage, etc.)

• Previous partners and businesses served

• Transparent and professional working processes

A long-established company typically has more experience handling various situations, ensuring stable and reliable service.

2. Fleet Size and Vehicle Quality

This is one of the clearest indicators of the company’s capability. Consider:

• Fleet size: 4–7 seats, 16–29 seats, business cars, tourist cars

• Car model year and safety standards

• Maintenance schedule and vehicle cleanliness

• Availability of cameras, sensors, and full insurance

A larger, newer fleet → higher service quality.

3. Driver Experience and Professionalism

For chauffeur-driven rentals, the most important factor is the driver:

• Licensed, experienced drivers

• Familiar with routes in Hai Phong and nearby provinces

• Polite attitude, good customer service

• Strict compliance with speed limits and safe driving skills

Professional drivers play a huge role in ensuring a pleasant and safe journey.

4. Transparent and Competitive Pricing

A trustworthy company will always:

• Provide a detailed quotation without hidden fees

• Offer clear contracts

• Specify fuel fees, overtime fees, and potential surcharges

• Offer multiple rental packages: hourly, daily, monthly, corporate

Reasonable and transparent pricing reflects true service reliability.

5. Booking Process and Customer Support

A strong rental company will have a smooth process:

• Fast consultation

• Clear car reservation and confirmation

• Transparent cancellation/refund policy

• 24/7 support for unexpected issues

• Electronic contracts and flexible payment methods

Customer experience is a key indicator of professionalism.

6. After-Sales Service and Issue Handling Capability

A company’s true capability is shown when problems occur:

• Quick replacement vehicle if the original car breaks down

• Technical support available

• Fast customer response

• Fair compensation if the issue is caused by the company

A professional provider always has backup plans to ensure the journey is not interrupted.

Conclusion

Choosing the right car rental company in Hai Phong helps you:

✔ Stay safe
✔ Save costs
✔ Enjoy professional service
✔ Minimize unexpected risks

If you are looking for a reliable, high-quality, and reasonably priced car rental service, contact:

LE XI TRADING AND SERVICE CO., LTD (LEXICO)
📞 Hotline: 0906.182.555 – Thùy Dung (Mrs. Lisa)
🌐 Website: www.lexico.com.vn
🏢 Address: SHP Plaza & Bùi Thị Từ Nhiên – Hai Phong
🚗 Services: 4–7 seat cars, 16–29 seat buses, corporate rentals, tourist cars